Challenges:
- Frequent hardware failures and software crashes causing downtime.
- Lack of structured device lifecycle management.
- Limited technical expertise in remote regions.
Solutions:
- Implemented proactive monitoring and remote diagnostic tools for issue prevention.
- Conducted mass deployment of operating system updates using automated tools.
- Offered tailored end-user training programs, enhancing proficiency in key software tools.
Results:
- Reduced desktop-related downtime by 50%.
- Enhanced employee satisfaction scores by 30%.
- Optimized hardware lifecycle, extending device usability by 18 months.