Challenges:
- Frequent system outages due to rapid growth and increasing IT demands.
- Inconsistent IT support across global offices.
- Lack of structured IT policies for security and compliance.
Solutions:
- Provided a comprehensive Managed IT Service model, including 24/7 monitoring and remote management.
- Deployed a hybrid cloud architecture, balancing scalability and cost-efficiency.
- Implemented endpoint security solutions to safeguard all devices.
- Created detailed IT policies and compliance frameworks to meet regulatory needs.
Results:
- Reduced IT support costs by 35% while improving service quality.
- Scaled IT infrastructure to support a 3x increase in workforce within six months.
- Maintained 99.95% uptime across all critical systems.